SHIPPING & DELIVERY

YOUR ORDER WILL BE PROCESSED AND MADE READY FOR DELIVERY WITHIN 3 WORKING DAYS. THE DELIVERY TIME CAN VARY FROM ONE TO FOURTEEN WORKING DAYS, DEPENDING ON DESTINATION OF THE PACKAGE.

DELIVERY COSTS WILL DEPEND ON WEIGHT, SIZE AND DISTANCE TO THE DESTINATION OF YOUR PACKAGE.

WE DO ADVICE YOU TO CHOOSE FOR “SIGNED DELIVERY” WHEN YOU LIKE TO RETURN YOUR ITEM, BECAUSE WITH A “STANDARD DELIVERY” YOUR ITEM WILL NOT BE INSURED. THEREFORE WE CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE OR LOSS.

 

EXCHANGE AND RETURN OF PRODUCTS

IF YOU WANT TO EXCHANGE OR RETURN AN ITEM, YOU CAN DO THIS WITHIN SEVEN DAYS AFTER YOU RECEIVED YOUR PACKAGE.

ITEMS ON SALE OR CUSTOM MADE JEWELRY CANNOT BE EXCHANGED OR RETURNED.

YOU CAN EXCHANGE YOUR ITEM FOR ANYTHING ELSE [WHICH IS AVAILABLE] WITHIN SEVEN DAYS AFTER YOU RECEIVED YOUR PACKAGE.

PLEASE ADD YOUR FULL NAME AND ORDER NUMBER WHEN YOU RETURN YOUR PACKAGE AND KEEP THE ITEM IN THE ORIGINAL PACKAGING.

WE RECOMMEND TO USE ‘TRACKABLE SHIPPING’ WHEN YOU SEND THE ITEM BACK TO US. WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.

WHEN YOU RECEIVE YOUR PACKAGE DAMAGED OR WHEN ITS DELIVERED INCORRECT, PLEASE CONTACT US WITHIN 48HRS // info@indiandme.nl

WE RESERVE THE RIGHT TO NOT ACCEPT RETURNED PACKAGES WHICH ARE DAMAGED, NOT IN ORIGINAL PACKAGING OR WHICH ARE INCOMPLETE.

WHEN THE RETURNED PACKAGE MEETS ALL THE REQUIREMENTS, YOU WILL RECEIVE THE REFUND [EXCLUDING SHIPPING COSTS] WITHIN 30 DAYS.

 

PRODUCT CANCELLATION

WHEN YOU WANT TO CANCEL YOUR ORDER, YOU HAVE TO CONTACT US WITHIN 12HRS. MOST OF OUR PRODUCTS ARE HANDMADE AND WHEN THE PRODUCTION PROCESS IS STARTED AFTER 12HRS YOU CANNOT CANCEL YOUR ORDER ANYMORE.

THANKS FOR UNDERSTANDING!